Communication

Communication styles

1. Passive: avoid conflict, do not express feelings or opinions, do not stand up for themselves and use to agree to everything.

2. Aggressive: express feelings and opinions in a very strong way, sometimes violating others' rights, do not listen to others, think others are wrong.

3. Passive-aggressive: they are not comfortable to express feelings and opinions, body languange does not match with words, they area not totally transparent.

4. Assertive: express feelings and opinions in a way that respects the rights of others while defending own rights, listen to others, are honest and open, care about others' feelings.

Active listening

1. Pay attention: focus on the speaker, avoid distractions, do not interrupt.

2. Show that you are listening: nod, smile, make eye contact, use body language.

3. Provide feedback: summarize what you heard, ask questions, provide feedback.

4. Defer judgment: do not interrupt, do not argue, do not give advice.

5. Respond appropriately: be honest, assertive, respectful, and open.

Giving feedback

Video

1. Start with a micro-yes question to prepare brain to receive feeback! e.g., I have some good ideas for... can I share them with you?
2. Data driven feedback: e.g. I noticed you did not attend to the meeting... instead of "you are unreliable" be specific about facts and data, no opinions or absoulte sentences.
3. Provide meaning about the impact of the previous data: e.g. due that, we could not move forward... or that made us feel like you do not care about the team.
4. End with a question or CTA: e.g. What do you think if from now on...?

Conflict resolution - Non violent communication (NVC)

Video

1. Observations: facts without judgment
2. Feeling: how you feel in relation to what you observe
3. Need: what you need or value that causes your feeling
4. Request: a specific request of what you would like to see happen